Who else touches your data
Every organisation that processes customer data on our behalf, what they do with it, and which country it sits in. Last updated 2026-09-28.
The list
| Sub-processor | What it does for us | Where |
|---|---|---|
| Amazon Web Services EMEA SARL Amazon DynamoDB |
Stores bookings, meetings, invitations and reminders. | Ireland (eu-west-1) |
| AWS Lambda, Amazon API Gateway | Runs the application code that answers requests. | Ireland (eu-west-1) |
| Amazon S3, Amazon CloudFront | Serves the web pages themselves. No customer data is stored here. | Ireland, served from edge locations worldwide |
| Amazon Simple Email Service | Delivers sign-in codes, booking confirmations, calendar invitations and reminders. | Ireland (eu-west-1) |
| Amazon Chime SDK Meetings | Carries the audio and video of a meeting while it is happening. Nothing is recorded. In a meeting where the organiser has brought nex-genie in, it also turns speech into text (Amazon Transcribe, run through the Chime SDK) for as long as Genie is switched on. | Media in Ireland (eu-west-1); the control API is in Germany (eu-central-1) because AWS publishes no such endpoint in Ireland. Both are in the EU. |
| Amazon Bedrock | Runs the language model behind nex-genie. For a question asked of the assistant it receives only what that question needs. In a meeting where the organiser has brought Genie in, it receives the meeting's transcript so Genie can answer, recap and write the notes. It does not keep or learn from anything it is sent. | Ireland (eu-west-1) |
| Amazon Transcribe | Turns speech into text, only in a meeting where the organiser has switched nex-genie on, and only while it is on. Nothing is recorded; the text goes to the meeting and is deleted when the notes are written. | Ireland (eu-west-1) |
| AWS Secrets Manager, Amazon CloudWatch Logs | Holds service credentials, and the application logs. Logs record what happened, not what was said. | Ireland (eu-west-1) |
AWS's own GDPR Data Processing Addendum is incorporated into the AWS Service Terms, so the processing chain from you, to us, to AWS is covered end to end without a separate signature.
What is deliberately not on this list
These are the usual entries on a page like this, and we want to be explicit that they are absent rather than leave you to infer it:
- No analytics or product-telemetry service inside the apps.
- No advertising or marketing-attribution network, anywhere.
- No session recording, heatmap or screen-capture tool.
- No support-chat widget embedded in a product page.
- No transcription or AI service receives meeting audio unless the organiser brings nex-genie into that meeting, and then only Amazon's, in Ireland, while Genie is on.
- No font, script or stylesheet loaded from another company's server, the app pages request nothing outside our own domains.
Changes
If we add a sub-processor, this page changes before the change takes effect, and customers with a signed Data Processing Agreement are told in advance so that they have the opportunity to object. To be told directly rather than checking this page, ask through the contact form.